With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings the best consulting approach available. Based on her 5 CORE belief model, BDG. Inc can and will bring not only a fresh and honest perspective to you and your team, but the difference is in the execution. Most consultants simply “consult.” In other words, they usually tell you what you already know is wrong, but don’t actually provide a true plan and process to attack the deficiency and then consistently execute that plan. Toni Anne’s innate ability to identify the problem at its root cause and see and build a process through from points A-Z, then helping you to hold your staff accountable to it is second to none.
Inquire today for your personalized consulting package.
BDC and Phone Skills Training
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings the best “real life” training approach available. Based on her 5 CORE belief model, BDG. Inc can and will bring not only phone skills training on a variety of topics including but not limited to price shoppers, lease shoppers, availability concerns, subprime scenarios, equity and data mining to you and your team, but will also provide the process for how these phone skills play out and translate into “real-life” in the dealership on a daily basis. BDG. Inc also provides phone skills training for receptionists and service BDC. For a more detailed list of topics trained on, please visit our curriculum page.
CRM Processes & Metrics Accountability
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings the most personalized, but proven to work CRM action plans, text templates and email templates that are based on what the consumer wants and how they think when considering their next vehicle. These action plans and templates include internet follow-up, appointment follow-up, unsold follow -up, retail and lease retention follow up, as well as action plans and templates for service maintenance, defecters, recalls, and inspection campaigns. Video email training and scripting is also provided as part of this service, as well as proper and clean usage of the CRM by using a CRM health report built by BDG. Inc to help hold your staff accountable, as well as set up automated and accurate CRM reporting focusing on the data you need and want to see for each department.
For a complimentary CRM and metrics audit, please contact us.
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings her expertise of recruiting, hiring and managing a 23 rooftop BDC department comprised of over 75 BDC agents and 20 BDC managers for 10 plus years. Her methods of recruiting and hiring the right people for these positions with little to no turnover can help any dealership find and keep the right people for them and their location!
For a custom HR package contact us!
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, and the last 10 prior to founding BDG. Inc. as the only female in a corporate management position for The Atlantic Auto Group, a top 10 dealer group and 1.1 billion organization, Toni Anne has spoken on leadership skills, disciplines and best practices at Digital Dealer, NADA and various other independent conferences.
BDG. Inc added a 20 agent call center to its company in March 2019 by popular client demand. The call center operates as Jet Technology in Jacksonville AL, just minutes from Jacksonville State University, where we are able to recruit amazing talent for our team and for our clients. While we never usually recommend a fully outsourced one size fits all call center solution, we know that we are unique in our customized approach to how we build, price and service our clients. The call center can handle a variety of call types including inbound phone ups, internet lead follow up, data mining, service calls, parts calls, OnStar Leads & Notifications, CSI and many other customized call packages are available.
Why Choose Us?
- Our agents are thoroughly trained on a 63-page word track book packed with useful, effective scripts, and rebuttals based on our founder’s experience managing and training BDC agents.
- We build and rebuild customer CRM processes based on best practices
- We utilize your current CRM and technology for all tracking so you have transparent reporting
- 150:1 ratio on opportunities
- Custom Email documents built and utilized while following manufacturer guidelines Video email options available with CRM compatible technology
- Consistent, real-time communication between your agents and management for T.O’s, Hot Leads, Appointments, and potential lost opportunities
- Team leaders with at least 10 plus years dealer experience
- We handle internet leads, inbound phone ups, retention and data mining calls, as well as service BDC opportunity and CSI calls for both sales and fixed operations. ALL packages are customized based on lead volume.
- Our clients generally see a 10% lift in appointment set and showed immediately.