BDC AND PHONE SKILLS TRAINING
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings the best “real life” training approach available. Based on her 5 CORE belief model, BDG. Inc can and will bring not only phone skills training on a variety of topics including but not limited to price shoppers, lease shoppers, availability concerns, subprime scenarios, equity and data mining to you and your team, but will also provide the process for how these phone skills play out and translate into “real-life” in the dealership on a daily basis. BDG. Inc also provides phone skills training for receptionists and service BDC. For a more detailed list of topics trained on, please visit our curriculum page.