With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings the best consulting approach available. Based on her 5 CORE belief model, BDG. Inc can and will bring not only a fresh and honest perspective to you and your team, but the difference is in the execution. Most consultants simply “consult.” In other words, they usually tell you what you already know is wrong, but don’t actually provide a true plan and process to attack the deficiency and then consistently execute that plan. Toni Anne’s innate ability to identify the problem at its root cause and see and build a process through from points A-Z, then helping you to hold your staff accountable to it is second to none.
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings the most personalized, but proven to work CRM action plans, text templates and email templates that are based on what the consumer wants and how they think when considering their next vehicle. These action plans and templates include internet follow-up, appointment follow-up, unsold follow -up, retail and lease retention follow up, as well as action plans and templates for service maintenance, defecters, recalls, and inspection campaigns. Video email training and scripting is also provided as part of this service, as well as proper and clean usage of the CRM by using a CRM health report built by BDG. Inc to help hold your staff accountable, as well as set up automated and accurate CRM reporting focusing on the data you need and want to see for each department.
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, Toni Anne brings her expertise of recruiting, hiring and managing a 23 rooftop BDC department comprised of over 75 BDC agents and 20 BDC managers for 10 plus years. Her methods of recruiting and hiring the right people for these positions with little to no turnover can help any dealership find and keep the right people for them and their location!
With almost 20 years in the automotive industry working with BDC, internet sales, training and process, and the last 10 prior to founding BDG. Inc., as the only female in a corporate management position for The Atlantic Auto Group, a top 10 dealer group and 1.1 billion organization, Toni Anne has spoken on leadership skills, disciplines and best practices at Digital Dealer, NADA and various other independent conferences.
BDG. Inc added a 20 agent call center to its company in March 2019 by popular client demand. The call center operates as Jet Technology in Jacksonville AL, just minutes from Jacksonville State University, where we are able to recruit amazing talent for our team and for our clients. While we never usually recommend a fully outsourced one size fits all call center solution, we know that we are unique in our customized approach to how we build, price and service our clients. The call center can handle a variety of call types including inbound phone ups, internet lead follow up, data mining, service calls, parts calls, OnStar Leads & Notifications, CSI and many other customized call packages are available.
The Billion dollar girl Method